Lori, you have been excellent to us this whole time.  Patient, dealing with two people - my mom and I.  You have also been extremely professional and answered all of our requests very quickly.  I am very impressed with both your efforts and the excellent results.  I am so glad that I decided to put you on the case.  Right now, I feel so happy and thankful for this financial assistance that my dad is receiving.  You didn't promise us anything, but you delivered everything we wanted.  Thank you so much.